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Interview and Interrogation Training: Eyes Don’t Mean Lies

This week’s International Association of Interviewers interview and interrogation training tip from the archives, provided by Wicklander-Zulawski, has Chris Norris, CFI, director of WZ Europe and International Training, talking about eye movement.

Interview and Interrogation Training: Developing Rapport

Many times, when I conduct training courses, I ask attendees about what makes a good interviewer. A variety of topics, traits, and characteristics often arise, but one response consistently comes forward: the ability to build rapport.
conducting telephone interviews, remote interview

Conducting Telephone Interviews for Theft Investigations

How was I going to secure an admission if I couldn’t look the employee in the eyes, observe his body language, and gauge deception in all the ways interviewers are traditionally trained?
employee bag checks

LPM Insider’s Top 5 Employee Theft Articles of 2018

Employee lawsuits over bag checks, expanding theft admissions, and the reasons why good investigators fail: these topics were of great interest to LPM Insider readers this year.

Interview and Interrogation Training: Proper Dress for an Interview

In this week’s International Association of Interviewers interview and interrogation training tip from the archives, provided by Wicklander-Zulawski, Wayne Hoover, CFI, discusses the way that you should dress for your interview with a dishonest associate.

Interview and Interrogation Training: Best Timing for the Interview

This week’s International Association of Interviewers video tip from the archives, provided by Wicklander-Zulawski, has Chris Norris, CFI, director of WZ Europe and International Training, looking at the best timing for an employee interview.

Interview and Interrogation Training: Assumptive Questions

This week’s International Association of Interviewers interview and interrogation training tips from the archive, provided by Wicklander-Zulawski, feature Wayne Hoover, CFI, looking at the soft accusation assumptive question during an interview.

Interview and Interrogation Training: Behavioral Norm

In this week’s International Association of Interviewers interview and interrogation training tip from the archives, provided by Wicklander-Zulawski, Brett Ward, CFI, divisional vice president of client relations and business development for WZ, asks, “How important is the development of the behavioral norm?”

Interview and Interrogation Training: Risks of Being Too Specific

It's important, when you strategize your introductory statement, that we keep it non-confrontational and general enough to get the optimal way for you to get the most amount of truth from that conversation. Learn more in this week's NEW video tip.

RESEARCH: Retail Theft and Loss Prevention Analytics

Who shoplifts? There is no typical profile of a shoplifter. Based on our experience of interviewing offenders, shoplifters can be male or female, of any race, as young as five or well into their seventies.
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