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Interview and Interrogation Training: What Is the WZ Method?

The Wicklander-Zulawski (WZ) method is a non-confrontational interview that allows the interviewer to build credibility through a brief introductory statement—and then show understanding through rationalizing.
retail theft statistics

Shedding Light on Retail Theft Statistics

The NRSS indicates that shoplifting accounted for 35.7 percent of the reported shrink in 2017, which is down from 39.3 percent in 2016.
chris-norris-wzvideo

Interview and Interrogation Training: What Is a Participatory Interview?

The participatory approach is specifically used when there’s circumstantial evidence or that there’s a possibility that your subject might have an excuse, an explanation, so some type of alibi that may or may not be true.
workplace theft prevention

The Moral, Societal, and Legal Obligation for Workplace Theft Prevention

At first, this may seem like an issue that involves only the retailer. However, the decision to ignore generally accepted cash and merchandise controls has far-reaching implications.
chris-norris-wz

Interview and Interrogation Training: Handling Requests

Even though we might ultimately deny a request, we don't want to do so in a way that creates an adversarial relationship with the subject. Think about it like this: nobody likes being told no.
Chris Norris

Interview and Interrogation Training: Enticement Questions

The great thing about the enticement question is that we can use it regardless of whether we have any evidence. The wording of the question thus becomes very important.
what causes shrinkage in retail

What Causes Shrinkage in Retail? Addressing the 4 Top Causes

Not every loss prevention tool fits the needs and budget of every retailer. However, a combination of tactics makes an impact and reduces a store's shrinkage.
Tammy Clark

Interview and Interrogation Training: Don’t Take It Personally

What we have to remember is that it isn't personal. It's not about us. It's not personal to anyone except the individual who was involved in the incident.

Interview and Interrogation Training: Why Victims Don’t Report

Here's one unfortunate reason: "If I work in a building with 500 people, surely somebody else will say something. It doesn't have to be me."
conducting telephone interviews, remote interview

The Remote Interview: When Do You Need the Human Touch?

Conducting suspect interviews remotely is an attractive cost-sensitive solution that has become increasingly commonplace, according to a trainer who has taught thousands of retail security personnel on interview and interrogation techniques.

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