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At first, this may seem like an issue that involves only the retailer. However, the decision to ignore generally accepted cash and merchandise controls has far-reaching implications.
Even though we might ultimately deny a request, we don't want to do so in a way that creates an adversarial relationship with the subject. Think about it like this: nobody likes being told no.
Not every loss prevention tool fits the needs and budget of every retailer. However, a combination of tactics makes an impact and reduces a store's shrinkage.
What we have to remember is that it isn't personal. It's not about us. It's not personal to anyone except the individual who was involved in the incident.
Here's one unfortunate reason: "If I work in a building with 500 people, surely somebody else will say something. It doesn't have to be me."
Conducting suspect interviews remotely is an attractive cost-sensitive solution that has become increasingly commonplace, according to a trainer who has taught thousands of retail security personnel on interview and interrogation techniques.
If you're unfamiliar with any of these laws, or how your company or organization handles them, now would be a great time to visit that with your legal team or your human resources team to make sure everybody's on the same page.
We need to be collaborating with those business partners who are tasked with some of the most difficult investigations: those dealing with harassment, violence, or hostility in the workplace.
This week’s International Association of Interviewers interview and interrogation training tip from the archives, provided by Wicklander-Zulawski, has Chris Norris, CFI, director of WZ Europe and International Training, talking about the use of personal stories when conducting interviews.
Often, you'll talk to a subject who has something that they're resistant to share. One of the number-one reasons they don't want to tell the truth is that it might cause further embarrassment. Telling the truth could also increase other fears that subject might have.