Have you caught an employee stealing? Chances are, they were involved in one of these scams.
By Garett Seivold
Nike has prevailed in a class action lawsuit filed by hourly retail workers demanding that the company pay them for the time they spent waiting for loss prevention inspections after clocking out and before leaving stores.
According to Seyfarth Shaw LLP, Nike’s attorneys in Rodriguez v. Nike Retail Services, the court decision was influenced by the retailer’s time and motion study that showed associates spent an average of 18.5 seconds in off-the-clock employee bag checks—and that 60.5 percent of all exits required zero wait time. US District Judge Beth Freeman said Nike store employee Isaac Rodriguez didn’t submit evidence contradicting Nike Retail Services study, which was based on 700 hours of security footage…. Read the full article.
Are you having difficulties expanding admissions in your employee theft cases? This post has some tips for you.
By Christopher P. Norris, CFI, and Alan Grocott, CFI
Dear Wicklander-Zulawski Europe:
I was interviewing an internal fraud subject recently for a known stock theft and had an issue when trying to get information on additional incidents from her. I only had the one incident on video but knew the subject had committed other offenses over the past few months, including both cash and product theft. I could not get her to tell the truth. At one point, the subject admitted that she had “stolen other items but couldn’t remember what they were.” I just could not get her to open up about anything other than the videotaped incident (which occurred the same day of the interview). We ended up proceeding with what we had, but my question is, what could I have done to overcome her resistance and obtain the additional information?… Read the full article.
Wicklander-Zulawski / International Association of Interviewers Interviewing Tip of the Week
By Wicklander-Zulawski and Associates
In this week’s Wicklander-Zulawski / International Association of Interviewers interview and interrogation training tip, Brett Ward, CFI, divisional vice president for client relations and business development for WZ, kicks off a four-part series on the investigatory interview process. Today’s video is about denials.
It’s amazing how witty we are when it’s twenty seconds too late. But when we’re in that room and people are uncomfortable, we need to anticipate both emphatic and explanatory denials, handle them properly, and return to rationalization—as WZ teaches in its workshops…. Read the full article.
By Stefanie Hoover, CFI
Sometimes the mighty fall. Even the most seasoned loss prevention professional can get in a rut or make mistakes based on habit or personal attitudes. Why? Here are the three common reasons.
Issue #1: Lack of Ongoing Training
So you’ve been working in LP for ten-plus years, you’ve been to Wicklander-Zulawski training, you’ve done a few hundred interviews and you are qualified as a CFI. You’re all good, right? Now you can cruise through the next ten to fifteen years and not worry about ongoing training.
Oops!…. Read the full article.
VWZ / IAI Interviewing Tip of the Week: The Legality of Interviewing. Are You Informed?
By Wicklander-Zulawski and Associates
This week’s International Association of Interviewers interview and interrogation training tip provided by Wicklander-Zulawski, has Dave Thompson, CFI, vice president of operations for WZ, talking about the importance of staying current and up to date with your knowledge of the legal framework surrounding interviews and interrogations.
Most companies and organizations have their own standard operating procedures on how to conduct a thorough investigation and the parameters of an interview or an interrogation. But here at WZ, we make it a habit of reviewing current legal trends and updates.
That might include a review of the public sector, during which we’re discussing the waiver of Miranda rights and how it applies differently to an adult than it does to a juvenile. We might look at the issue of recording interrogations—the importance of doing so, but also the laws state by state…. Read the full article.