Lessons from Some of the Biggest Retail Hacks in History
If you don’t believe cyber-crime is a significant risk in retail, just look at the numbers associated with some of the biggest hacks in...
Loss Prevention Manager – Everybody Hates Me
Recently a former subordinate from one of my previous companies came to me, shattered and frustrated. He had just helped his company with a...
Thinking about This and That
Happy New Year! We all have the same wish for 2021: let’s get as close to back to normal as possible. Here are some thoughts.
How to Be Sure Your Face Mask Isn’t a Counterfeit
The problem, though, is that buying masks online is almost (almost) as fraught as online dating. With counterfeit products, misleading marketing, and a real...
Fleeing Shoplifter Hits Pedestrian with Vehicle
Investigators with the Jacksonville Sheriff’s Office were called to the scene of a retail store theft Thursday afternoon at the River City Marketplace.
According to...
Restaurants are Reportedly Being Hurt By Refund Request Scam
A Korean restaurant beloved by influencers and Angelenos has allegedly gone out of business due to fraudulent refund requests from customers who received their...
The Top Spots in Retail Customer Satisfaction Study
The customer experience is crucial to generating sales — online and in-store.
That’s according to The Verint Experience Index, from customer engagement company Verint, which...
E-commerce Grows and Risk Follows. What to Look for in 2021
A core principle in e-commerce security is that more fraud always accompanies more transactions, increasing retailers' risk.
Texas Easing Mask Mandate Puts Retailers in a Tough Spot
Target, Macy’s, Kroger, are among the stores that will continue to require face coverings as chains navigate sometimes contradictory local, state and federal directives...
Man Accused of Dressing as Employee to Steal Merchandise
Police arrested a man they believe has been dressing up as a Home Depot employee and stealing from the franchise across the panhandle.
Panama City...