Since 1980, the percentage of people in the United States who primarily speak a language other than English has grown by 158 percent while the nation’s overall population has risen by a comparatively modest 37 percent. Such individuals now total 60 million, and 42 percent admit to speaking English less Read More
Tag: internal fraud
By Peter Chie
As interviewers, we often share with colleagues how we fared with our various investigations and subsequent interviews. We spend a great deal of time discussing our favorite parts of the interview–the rationalization(s), handling the denial(s), and ultimately how and when we got the submission. However, one aspect of the loss Read More
Deep inside the data warehouses of companies across the world, there are billions of dollars trapped in the subtle variations between the binary 0s and 1s that make up fraud and loss prevention data. For the 2014 Retail Industry Leaders Association (RILA) asset protection conference, JCPenney approached the University of Read More
The concept of the retail return is a relatively new phenomenon. In the mid- to late-twentieth century, retailers began accepting returned merchandise as an attempt to gain a competitive edge. The concept worked.
For many retailers, flexible returns have become synonymous with quality customer service. Nordstrom, for example, has built a Read More
Based on another project, I have spent two months combing over every issue of Loss Prevention magazine. Being a reader from the very beginning and contributing content every now and then, I thought I was pretty familiar with the magazine’s history, its development, and the changes in the industry over Read More
Credit card fraud is a common type of criminal activity in the retail setting that involves the use of credit cards as the form of tender to obtain goods or services, and typically originates with the theft of the actual credit card or the account number. If a credit card Read More
According to industry surveys as well as industry buzz, it’s one of the hottest technologies in the retail loss prevention industry, with users swearing by it and companies spending hundreds of thousands of dollars to implement it. What is all the excitement about? Online POS exception reporting systems.
“Exception reporting” is Read More
Young people are being warned of the consequences of lying on job applications as thousands of recent graduates enter the job market and make their first attempts to get on the career ladder.
“Don’t Finish Your Career before It Starts,” a 2014 publication by Cifas, the UK’s fraud prevention service, targets Read More
In the not-so-distant past, the primary responsibility of loss prevention personnel was to deter theft and control shrink. Many of us started our careers with the important but unpopular job of investigating internal fraud as well as identifying and detaining shoplifters in stores. Although important to the operation of a Read More
Dan Provost, LPC, is vice president of global loss prevention for Staples. His retail career began more than 25 years ago as a store manager in a small-box retailer. Provost has served in various roles since that time with Toys“R”Us and is currently approaching his sixteenth year of service at Read More