I forgot my keys somewhere. I know I had them just a few minutes ago, and they were right here in my pocket. I locked the door and then—I’m sure they were in my pocket. It wouldn’t be so bad, but the spare key was on the ring because I
About the Author
Articles by David E. Zulawski, CFI, CFE, and Shane G. Sturman, CFI, CPP
For over 40 years, Southwest Airlines has been profitable in the difficult airline industry, which has been done largely by using simplicity and uniformity of operations to overcome the difficulties faced by other carriers. Simplicity means that fewer things can go wrong to foul the whole process.
While other airlines may
Conversations often take strange turns, leading where we never expect them to go. Such a conversation inspired this column discussing the lessons we’ve learned during tens of thousands of interviews. We opened this topic up to our interviewers, so they could also share things that they have learned over the
As most of you know, we have been actively recording our interviews since we opened our doors as Wicklander-Zulawski in 1982. While we use the recorded interviews to illustrate the techniques and strategies in our training sessions, we also use them as a means to monitor and measure our investigators.
We have all dealt with and perhaps made threats and promises in our everyday lives. “You kids cut it out. Don’t make me stop this car!” “If you don’t finish what’s on your plates there will be no dessert.” “When you’ve cleaned your room we’ll go for ice cream.” “If
Fact: false criminal confessions exist. In the Interviewing column from the March–April 2017 issue of LP Magazine, David E. Zulawski, CFI, CFE, and Shane G. Sturman, CFI, CPP, of Wicklander-Zulawski (WZ) note that a variety of factors must be considered when attempting to determine why an innocent person may have
Approximately 29 percent of DNA exonerations across the United States since 1989 involved false confessions to the crime. The actual rate of false confessions will probably never be known for sure since ground truth is elusive in non-experimental settings. One thing is clear—false confessions are real.
Confrontation Equals Conflict
A combination of
Almost nothing ever turns out well when you call someone a name. Maybe if they accept the term, it works out. But usually it leads to conflict. With conflict come a multitude of other problems: denials, resistance, recriminations, insults, and a total loss of rapport. Sounds like a fun time
Ever wonder what it would be like if every time we opened a bottle of our favorite cola it tasted different? Would we be pleased with the new taste, glad of a taste adventure, or would we long for our old favorite cola? There is something about the adventure of
Let’s consider the context under which an individual decides to lie. First and foremost is the deceptive individual’s fear of detection. The fear of detection in a theft investigation, for instance, alters the person’s physiological and psychological perception of the world. Physiologically, the body prepares to either fight or flee