David E. Zulawski, CFI, CFE, and Shane G. Sturman, CFI, CPP
Zulawski and Sturman are executives in the investigative and training firm of Wicklander-Zulawski & Associates (w-z.com). Zulawski is a senior partner, and Sturman is president. Sturman is also a member of ASIS International’s Retail Loss Prevention Council.
They can be reached at 800-222-7789 or via email at dzulawski (at) w-z (dot) com and ssturman (at) w-z (dot) com.
To Record or Not Record
We just returned from the International Association of Interviewers’ Elite Training Days in Minnesota at the Best Buy corporate headquarters. We had a number...
Take Some Notes
We all have jotted down some notes regarding a conversation—something we wanted to remember or just a simple to-do list. Most of us have...
“I Don’t Remember”
I forgot my keys somewhere. I know I had them just a few minutes ago, and I’m sure they were right here in my...
It’s All About Context, Part 4
The non-confrontational monologue delivered by the investigator has an evolving context between the guilty party and the investigator. The context changes significantly from sharing...
Loss Prevention Interview Tips
In our last two columns, we discussed how context matters in conversations and the questions that are appropriate to ask as part of the...
It’s All About Context, Part 3
In our last two columns, we discussed how context matters in conversations and the questions that are appropriate to ask. In part two, we...
It’s All about Context: Part 2
In our last column, we began the discussion of how context affects the conversation and the questions that can be asked during it. It's...
It’s All About Context
What a wonderful thing to hear “I love you” from a longtime partner, but disquieting to have it said in the middle of a...
Telephone Interviewing: New Tactic for an Old Problem
Times are changing and organizations need to change with them. With the advent of computerized media review, the loss prevention department can target dishonest...
