There is little consensus on what constitutes “loss” within the retail world nor how it should be measured. The terms “shrinkage” and “shortage” have been loosely applied to encapsulate some of the areas that generate loss, but they are not terms enjoying a clear and agreed-upon definition across the sector.
While omni-channel was indeed a significant point of discussion throughout the conference, loss prevention and risk management issues were hardly mentioned. Maybe I shouldn't have been surprised, but I was.
In a world where opposites attract, denial of service could be a force for good and put to commercial use, particularly in retail where organized retail crime gangs and opportunist thieves have had a free hand at disrupting legitimate business.
From injury prevention to shoplifter apprehension risks, from facial recognition technology drawbacks to the operational implementation of omni-channel, the latest issue of LPM Online gives you the information you need to become a better industry pro.
One of the highlights for senior loss prevention executives was a private luncheon with three University of Florida scientists who discussed research into omni-channel retailing, the effects of fear of crime on shopping behavior, and reducing corporate digital threats.