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ORCAs in Action is an LPM initiative designed to support local and regional ORC efforts driven by these vital ORCA organizations.
While the total rate of returns was in line with recent years, online returns more than doubled in 2020 from 2019.
Organized retail crime is continuing to grow, with the number of dollars lost topping a key threshold for the fifth year in a row.
Theft, fraud, and losses from other retail “shrink” totaled $61.7 billion in 2019, up from $50.6 billion in 2018 according to the 2020 NRSS report.