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ORCAs in Action: A Testament to Cooperation and Teamwork

ORCAs in Action is an LPM initiative designed to support local and regional ORC efforts driven by these vital ORCA organizations.

$428 Billion in Merchandise Returned in 2020

While the total rate of returns was in line with recent years, online returns more than doubled in 2020 from 2019.

Retailers Report Rising Cases and Increased Losses from ORC

Organized retail crime is continuing to grow, with the number of dollars lost topping a key threshold for the fifth year in a row.
NRSS 2020 report

Retail Shrink Increased in 2019 Amid Rising Employee Theft, Shoplifting, ORC

Theft, fraud, and losses from other retail “shrink” totaled $61.7 billion in 2019, up from $50.6 billion in 2018 according to the 2020 NRSS report.
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