Retailers Report Rising Cases and Increased Losses from ORC

Organized retail crime is continuing to grow, with the number of dollars lost topping a key threshold for the fifth year in a row, and three-quarters of retail companies that have been victims saying activity is up, according to the 16th annual ORC study released by the National Retail Federation.

Mark Mathews
Mark Mathews

“Retailers are seeing more cases and higher losses as organized crime continues to target stores, warehouses and cargo,” NRF Vice President for Research Development and Industry Analysis Mark Mathews said. “Retailers are investing millions to fight these crimes, but they need more help from law enforcement and, most of all, they need tougher laws that recognize the difference between petty shoplifting and professional crime for profit.”

Key Findings

Increased Activity. The survey found 75 percent of loss prevention executives at a cross-section of large and mid-sized retail companies said ORC activity had increased in the past year, up from 68 percent last year. Losses averaged $719,548 per $1 billion in sales, a 2 percent increase from last year and the fifth year in a row that the figure topped the $700,000 mark.

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Higher Losses. Current losses compare with only $453,940 in 2015, and the increase of nearly 60 percent comes as many states have raised the threshold of what constitutes a felony, allowing criminals to steal more before being subject to stronger penalties than a misdemeanor. Among retailers surveyed, 64 percent have seen an increase in average ORC case values in states where that has happened, up sharply from 51 percent who said the same each of the past two years.

Higher Priority. Close to two-thirds (61%) of retailers said their companies are prioritizing ORC more than they were five years ago, with 52 percent allocating more technology to reducing risks such as ORC-related thefts and 36 percent increasing loss prevention budgets.

Law Enforcement Support. Retailers are looking for more support from law enforcement, with only 64 percent saying they were satisfied with help received from local police (down from 84% last year), 55 percent with state authorities (down from 75 percent) and 50 percent with federal agents (down from 69%).

Needed Legislation. ORC often crosses state lines, and around 70 percent of those surveyed each of the previous three years had said a federal ORC law is needed. But with no action on ORC in Congress in a decade, the number fell to 62 percent this year. Those in favor said a federal law is needed to influence response to major ORC problems not addressed by local police and to allow federal law enforcement to become involved without having to find other laws to fit the issue.

Retailers cited relaxed law enforcement guidelines, changes in shoplifting laws, and decreased penalties for shoplifting among the causes for increased ORC.

Gift Cards. Stolen merchandise is sometimes returned for store credit, usually in the form of gift cards. Those cards can then be sold for cash, and 59 percent of retailers had found them for sale on websites, up from 51 percent last year.

Return Fraud. To help fight return fraud, 52 percent of retailers had tightened or were planning to tighten return policies. Among other steps taken to fight ORC, 45 percent had changed or were planning to change point-of-sale policies, while 28 percent were doing the same with employee screening and 27 percent with the way they handle trespassing.

Cargo Theft. In one improvement, cargo theft was reported by only 58 percent of those surveyed, down significantly from 73 percent last year. Cargo theft occurred most often en route from distribution centers to stores (45%), at distribution centers (4%), at stores (38%) and en route between stores (35%).

Hot Products. ORC gangs typically steal a mix of valuable high-end products and cheap but easier to fence everyday necessities. Some of the top items included designer clothing (reported by 34%), laundry detergent, (21%), razors (20%), designer handbags (16%), deodorant (15%) and laptops/tablets, high-end liquor, infant formula, pain killers and allergy medicine (tied at 13% each).

Top ORC Cities. The top five cities for ORC in the past year in order were Los Angeles, Chicago, Miami, New York, and San Francisco.

The survey was conducted before the full economic impact of the coronavirus pandemic was seen, and may not reflect the impact, if any, that the pandemic has had on ORC.

Click here to download an infographic for the survey. 

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