Tag: loss prevention policy and procedures
How Strict Return Rules Can Decrease Retail Revenue (The Retail Equation)
Merchandise return transactions are a critical part of the customer experience of retail. The objective is an optimal return rate, where the retailer finds...
The Art of the Kiosk
A passerby might be forgiven for walking by a Coinstar or Redbox kiosk and regarding it as a glorified vending machine. But behind the...
Staying Connected to the Field
EDITOR'S NOTE: Mike Silveira is vice president of loss prevention for CVS Health. Prior to CVS, he held numerous management positions with Home Depot.
EDITOR:...
Identity Theft Suspect Arrested for $1 Million Worth of Cloned Credit Cards
A 29-year-old Florida man was recently arrested after a traffic stop when police discovered marijuana and counterfeit cloned credit cards in his vehicle. According...
Stay Alert for Cyber Crime on Cyber Monday
The Monday after Thanksgiving has become known as the biggest online shopping day of the year, with companies offering discounts galore to entice customers....
Diebold Agrees To Sell North America Electronic Security Business to Securitas
Diebold, Incorporated has announced it has entered into an agreement to divest its North America-based electronic security business to accelerate its transformation and better...
Aligning a Loss Prevention Program with the Lowe’s Customer Experience
EDITOR'S NOTE: Claude R. Verville, LPC, is vice president of loss prevention, safety, and hazmat at Lowe's Companies, Inc. He joined Lowe's loss prevention...
Credit Card Fraud Scheme Allegedly Used to Support Terrorism
Two pairs of brothers allegedly conspired to raise money through a credit card fraud scheme and deliver the funds to an al Qaida leader...
eBay’s GAP Team Helps Arrest Vehicle Purchase Fraud Suspects
eBay's Global Asset Protection (GAP) team recently worked with law enforcement in Romania to investigate a vehicle purchase protection (VPP) fraud case. The criminals...
$300,000 in T.J.Maxx, Marshalls Gift Cards Cloned in Internal Fraud Scheme
The U.S. Secret Service is investigating an alleged internal fraud scheme involving a member of the company’s loss prevention team and a cohort that...