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The Wicklander-Zulawski (WZ) method is a non-confrontational interview that allows the interviewer to build credibility through a brief introductory statement—and then show understanding through rationalizing.
The participatory approach is specifically used when there’s circumstantial evidence or that there’s a possibility that your subject might have an excuse, an explanation, so some type of alibi that may or may not be true.
Even though we might ultimately deny a request, we don't want to do so in a way that creates an adversarial relationship with the subject. Think about it like this: nobody likes being told no.
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The great thing about the enticement question is that we can use it regardless of whether we have any evidence. The wording of the question thus becomes very important.
A well-crafted statement freezes the moment of the admission or confession, providing the reader a snapshot into the mind of the guilty party.
What we have to remember is that it isn't personal. It's not about us. It's not personal to anyone except the individual who was involved in the incident.
Despite the evolution of the LP industry, it remains a predominantly male environment. Why aren't there more women in loss prevention? Editorial Director Jac Brittain, LPC, decided to find out.
Here's one unfortunate reason: "If I work in a building with 500 people, surely somebody else will say something. It doesn't have to be me."
Conducting suspect interviews remotely is an attractive cost-sensitive solution that has become increasingly commonplace, according to a trainer who has taught thousands of retail security personnel on interview and interrogation techniques.