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Tag: crisis management team

Ready or Not? Tips for Improving and Maintaining Crisis Management Programs

What should retailers be doing to prepare for the next disaster? Coming off a year of devastating weather events in which just one of the many hurricanes was estimated to have cost retailers $700 million, it’s not a surprise that the topic was in focus at the NRF Protect conference in June where executives from Target and Disney Stores shared how they are getting ready for future disaster events.
crisis-leadership-storm

Now is the Time to Talk: The Crisis Leadership Role in Emergency Preparations

Many crisis events are, by their nature, impossible to predict. However, the impact they have on retailers can be dramatically curtailed if the organization is prepared.
social media crisis management

5 Tactics for Social Media Crisis Management

Warren Buffett has been quoted as saying, “It takes twenty years to build a reputation and five minutes to ruin it." In the digital age, social media has probably turned that five minutes into less than two minutes.
Professional Development, In-store audit crisis management team structure, walmart store policy when prosecuting shoplifter security cameras

Your Crisis Management Team Structure Must Consider Human Emotion

An employee has been murdered as a result of a workplace violence situation. A Category 2 hurricane is headed for your facilities. A never-before-seen infectious disease has arrived and is negatively affecting your operation due to the anxiety it is causing your employees and customers. These are just some of the critical incidents that I have been a part of managing.
crisis communication

Revisit Your Crisis Communication Plan

With reports of Hurricane Florence predicting catastrophic damage for Virginia and the Carolinas in the coming days, preparation is top of mind for everyone. 
Crisis Management Plan

The Best (and Most Practical) Tips to Improve Your Crisis Management Plan

As we all know, a major crisis can arise at any time. It can be natural or man-made, short-lived or having devastating consequences over an extended period, affecting one business or many, and permanently damaging the reputation of some.
Retail Security Image Workplace Violence Response Plan

7 Steps to Implementing a Workplace Violence Response Plan

A comprehensive approach to addressing a workplace violence incident involves these seven steps.
Crisis Management Plan, Crisis Leadership

The Crisis Leadership Role in Emergency Preparations

Many crisis events are, by their nature, impossible to predict. However, the impact they have on retailers can be dramatically curtailed if the organization is prepared and crisis leadership is adequately prepared to manage the resultant disruption.
social media crisis management

5 Tactics for Social Media Crisis Management

Warren Buffett has been quoted as saying, “It takes twenty years to build a reputation and five minutes to ruin it." In the digital age,...
closing a retail store

Closing a Retail Store: Loss Prevention’s Role

In recent years, senior loss prevention executives throughout retail have had to come to grips with a different type of promotional sale events—the all-too-frequent store-closing sale. It...
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