Tag: crisis management team
People on the Move: April 2016
Professional advancement and building a successful loss prevention career can mean many things to many different people. For some individuals it may mean reaching...
Crisis Management and the Wendy’s 99 Cents Chili Incident
In March 2005 police were called to a California restaurant to investigate a woman’s allegation that she had found a partial human finger in a bowl of chili. Over the next days and weeks, a hoax perpetrated against Wendy’s became national news, coffee-break conversation, and fodder for late-night comedians. The learnings from this event are still relevant today.
Driving Third-Party Logistics Solutions
While often viewed as simply a project-specific and labor-intensive undertaking, the actual mission of the supply-chain network is vitally strategic and tactically calculated—coordinating the...
Deterring Loss with Humility and Respect
EDITORS NOTE: PaulStone is vice president ofasset protection and riskmanagement at Best Buybased in Minneapolis.Stone started his lossprevention career asa store detective forJCPenney. He...
Managing Response to Protest Campaigns Against Retailers
In the past, retailers considered public demonstrations to be a police matter and relinquished the development of response plans to the local level. Retailers...