UK Retailers Beef Up Employees’ Ability to Help Combat Terrorism
A new counter-terrorism training program in the UK is proving popular with businesses, including retailers. More than 1,500 companies have signed up in an effort to boost protection from a terror attack.
C-Store Clerk Punched, then Run Over by Shoplifters
A convenience store clerk in Phoenix, Arizona, is recovering after being attacked and run over by a suspected shoplifter this weekend. Phillip Butler the...
Supply-Chain Security Best Practices See Remarkable Changes
Who could have imagined, 30 years ago, that computers would become the support system of virtually everything we do? A good example of this can be found in the realm of supply-chain security.
Inside the World of Goodwill Loss Prevention
The retail model of a store like Goodwill is a unique one. When you're faced with handling loss prevention in an environment that accepts and sells donated goods—where traditional inventory tracking is a foreign concept—it can present some unusual challenges.
Air Jordan Release Goes Awry, Injuring Police Officer
A police officer was hurt after crowds turned rowdy during a shoe-release event Saturday in Miami. The event was supposed to unveil the limited-edition...
Global Shopper Study Finds Retail Store Associates Believe They Can Provide Better Customer Service...
A large majority (66 percent) of surveyed retail associates believe that if they were equipped with tablets, they could provide better customer service and...
8 Reasons Why Smart Leaders Sometimes Engage in Unethical Behavior at Work
When I went to prison, I was scared—not an uncommon feeling. I knew exactly what I did that landed me in there—32 federal felony counts of bribery, conspiracy, and money laundering—but I didn't know why I did what I did.
Interview and Interrogation Training: Best Timing for the Interview
This week’s International Association of Interviewers video tip from the archives, provided by Wicklander-Zulawski, has Chris Norris, CFI, director of WZ Europe and International Training, looking at the best timing for an employee interview.