A Generational Shift Is Revolutionizing the Workplace
Just before Labor Day 1993, I started conducting in-depth interviews with employees about work attitudes. Ten years later, I am still working on that...
Trademark Enforcement
In the early part of November 2002, we received a call from an informant indicating she had information on counterfeit Tiffany & Co. merchandise...
From the Super Bowl to the Supermarket
EDITORS NOTE: Jeff Richardson recently retired as vice president of loss prevention and security for Pathmark Stores, Inc. after thirty-two years. He began his...
The Quest for Excellence at Saks Fifth Avenue
EDITORS NOTE:Rosamaria Sostilio is vice president of asset protection for Saks Fifth Avenue. She manages the corporate and field organizations and is responsible for...
Boosting Employee Shrinkage and Safety Awareness in the DC Environment
Four major retailers discovered that reducing losses in their distribution centers (DCs) boiled down to one primary challenge—getting associates to take responsibility and accountability...
The Economics of EAS
Specialty apparel and department store retailers are having difficulty expanding  electronic article surveillance (EAS) programs to take advantage of source tagging. Only a few...
Delivering the Corporate Mission
EDITORS NOTE: Roger Osborne is general manager of store operations at Hollywood Entertainment. He is in charge of the entire Hollywood Video field operations...
Developing Talent at Circuit City
In today’s knowledge and service economy, successful business organizations recognize the importance of on going development, education, and training. But, thoseworthwhile goals are not...
Personal Safety While Traveling Abroad on Business
Each year, several hundred thousand men and women take business trips. They travel to virtually every corner of the globe, often to places presenting...
Targeting Shrinkage with a Comprehensive Program for High-Risk Stores
Despite a difficult second half for most retailers, Stage Stores, Inc. achieved solid financial results during fiscal 2002. A weak economy and declining consumer...