Get Our Email Newsletter

Interview and Interrogation Training: Explanatory Denials

In this week’s WZ / IAI interview and interrogation training tip from the archives, Dave Thompson, CFI, discusses explanatory denials, a form of a denial where the subject provides an excuse or a reason for why they wouldn’t have, or couldn’t have committed whatever wrongdoing they are suspected of being involved with.

In this type of denial, the subject may provide an explanation regarding why they wouldn’t have been involved in the act. The subject may state something like, “I wouldn’t have taken that money because I love my job.”

These types of denials should be handled by identifying the fear of the subject and sidestepping to a different rationalization while allowing the subject to still save face in the confession.

- Digital Partner -

Agreeing with the comments and building on the rationalization through comments like “That’s why this seems so out of character” is one way to approach this type of denial.

Every loss prevention investigator should continuously strive to enhance their investigative interviewing skills as part of an ongoing commitment to best-in-class interviewing performance. This includes holding ourselves to an elite standard of interview and interrogation training that is ethical, moral and legal while demanding excellence in the pursuit of the truth. The International Association of Interviewers (IAI) and Wicklander-Zulawski (WZ) provide interview and interrogation training programs and additional guidance to investigators when dealing with dishonest employees, employee theft, sexual harassment, policy violations, building rapport, pre-employment interviewing, lying, denials and obtaining a statement.

By focusing on the latest information and research from experts in the field as well as academia, legal and psychological resources, these video tips provide interview and interrogation training techniques that can enhance the skill sets of professionals with backgrounds in law enforcement, loss prevention, security, asset protection, human resources, auditors or anyone looking to obtain the truth.

To learn more about interview and interrogation training and how you can further develop your professional skill sets, visit www.w-z.com or www.certifiedinterviewer.com.

This post was originally published in 2016 and was updated July 23, 2018. 

Loss Prevention Magazine updates delivered to your inbox

Get the free daily newsletter read by thousands of loss prevention professionals, security, and retail management from the store level to the c-suite.

What's New

Digital Partners

Become a Digital Partner

Violence in the Workplace

Download this 34-page special report from Loss Prevention Magazine about types and frequency of violent incidents, impacts on employees and customers, effectiveness of tools and training, and much more.

Webinars

View All | Sponsor a Webinar

Whitepapers

View All | Submit a Whitepaper

LP Solutions

View All | Submit Your Content

Loss Prevention Media Logo

Stay up-to-date with our free email newsletter

The trusted newsletter for loss prevention professionals, security and retail management. Get the latest news, best practices, technology updates, management tips, career opportunities and more.

No, thank you.

View our privacy policy.