Prior to walking in and having the conversation, many people, especially those who have certifications, can define the differences between a fact-finding question and a behavioral question–yet still sometimes during the interview, misplace these.
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Articles by Wicklander-Zulawski and Associates
If you’re working a multi-party investigation, I would highly recommend that you use the same pool of questions for each person. You do not want multiple people to be separated during an investigation and find out that different questions were used.
I want to challenge you to broaden your scope when it comes to rationalizations. Think through different topics and rationalizations that you would be willing to wear in public: things like “exhaustion,” or “lack of control.”
It’s amazing how witty we are when it’s twenty seconds too late. But when we’re in that room and people are uncomfortable, we need to anticipate both emphatic and explanatory denials, handle them properly, and return to rationalization.
In this week’s Wicklander-Zulawski / International Association of Interviewers interview and interrogation training tip, Brett Ward, CFI, divisional vice president for client relations and business development for WZ, kicks off a four-part series on the investigatory interview process.
In the last few years, it seems that more and more organizations are conducting interviews remotely, whether that means over the phone or with the use of some type of videoconferencing tool.
When trying to obtain the truth from a dishonest employee, a suspect involved in another type of criminal investigation, or even a member of your family, we typically see five types of lies. [WZ / IAI Interviewing and Interrogation Training Tip of the Week from the archives.]
This week’s International Association of Interviewers interview and interrogation training tip from the archives, provided by Wicklander-Zulawski, has Wayne Hoover, CFI discussing the SWOT analysis of the interview process.
Challenge yourself to make sure that you go into every investigation without a bias and with a clear intention to look for the truth.
It’s amazing how often a really great interview plays such an essential role in closing out an organized retail crime case.