Home Authors Posts by Scott Pethuyne, LPC
Scott Pethuyne, LPC
Retail fraudsters are always coming up with new ways to sneak unpaid merchandise out of stores, making it hard to proactively mitigate losses.
Refund fraud is a major concern across all retailers. It is a favorite methodology of organized retail crime rings, whether via returning items they just plucked off the shelf, buying a premium item and returning a cheap knockoff for a full refund, or one of many other schemes.
Losses from transactional non-compliance may not have quite the same motivations or implications as fraud—but often times their financial impact can be greater.
Discounting can be a perfectly legitimate practice, which makes it difficult to sort the valid transactions from the improper ones.
The “banana scheme” is the self-checkout fraud where customers enter the PLU code for bananas while weighing pricier items. You can eliminate this fraud with data.
Here are three major points of risk caused by the integration of e-commerce and brick and mortar, plus how you mitigate the risk.
Every year, ORC rings globally steal hundreds of millions of dollars by exploiting the anonymity and secrecy associated with online transactions.
Retailers have become very generous with their loyalty perks—sometimes so generous that customers and employees may abuse the system.
Retailers must evaluate and optimize the BORIS processes to ensure they remain both profitable and convenient for customers.
“Do more with less” orders end up having the same effect—your team must execute on an increased span of responsibility, and “No, thanks” isn’t an answer.
12Page 1 of 2