David Thompson, CFI, and Shane G. Sturman, CFI, CPP
David Thompson, CFI is the president and partner of Wicklander-Zulawski & Associates, providing investigative interview and interrogation training to a global audience. He has served as a subject-matter expert in developing curriculum and providing consultation to investigators, attorneys, and the academic community. He can be reached at dthompson@w-z.com.
Shane G. Sturman, CFI, CPP, is the CEO and senior partner of Wicklander-Zulawski & Associates and has led this international training organization for over a decade. Sturman has provided training for WZ for a variety of clients over the last twenty years. He is also a member of ASIS International’s Retail Loss Prevention Council. He can be reached at 800-222-7789 or at ssturman@w-z.com.
Showing Empathy in Employee Theft Interviews
Showing empathy to a subject during an interview can sometimes be a difficult and confusing task for the interviewer.
In Interviewing, One Size Doesn’t Fit All
Sweatpants, maybe, but interview methodologies are a bit different when it comes to a one-size-fits-all approach.
I Did It, But…
Obtaining a confession may be one of the possible successful conclusions of an interview, it goes far beyond hearing somebody say, “I did it.”
Liar, Liar! Why Aren’t Their Pants on Fire?
Behavior is an important part of communication but should not be solely used to classify the subject as innocent or guilty.
Understanding the Rules of Engagement for Interviewing
There are numerous parts of an investigation or an interview that are consistently under review for policy or legislative changes.
You Call That a Success? Think Again
That next time you pick up the phone after an interview, set a new standard and redefine what it means to be “successful.”