Tag: lp
Sweethearting: The Dark Side of Good Customer Service
One of the most commonly held principles of shrinkage reduction, especially for shoplifting deterrence, is achieved by giving good customer service. This idea is...
People Who Steal: Revealing Quotes from Offender Interviews
The Loss Prevention Research Council conducts more than 100 in-person interviews with active shoplifters each year. Much of what they say pertains to whether they see/get/fear a particular theft deterrent.
Chad McIntosh’s Legacy at Bloomingdale’s Loss Prevention
The amount of change Chad McIntosh has seen with Bloomingdale's loss prevention department over the years has been remarkable. Read more in the exclusive interview in the September-October issue of LP Magazine.
Reduce Employee Theft by Removing Opportunity
Not every solution needs to feed into the crime prevention arms race. An important foundation, say researchers and industry experts, is for retailers to assess whether their basic control policies and procedures might be inadvertently contributing to employee dishonesty.
A Root-Cause Analysis May Help Reduce Shrinkage
As the industry transitions from bricks and mortar to “bricks and clicks,” the capabilities of existing systems are being stretched thin, and many retailers have not fully integrated the new technology required to manage loss and reduce shrinkage effectively in an omni-channel world.
LPM Excellence Recognizes Steve May for Partnerships
"Being a vendor is not a dirty word. You need to believe in your bones that what you're providing is critical to your customer's success."
Integrating Technology and Contract Officer Management
The convenience of today's app-driven world is all around us. Whether we're on the road, ordering a ride or mapping a route, or at work, creating notes, scheduling a meeting, or getting a reminder that we have a meeting, the convenience is there.