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How to Improve Your Customer Conversion Rate

While declining store traffic continues to dominate the headlines and remains the reason most frequently cited for lackluster store performance, it’s only part of the story.
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Interview and Interrogation Training: The Participatory Interview Video Series

The participatory approach is specifically used when there’s circumstantial evidence or that there’s a possibility that your subject might have an excuse, an explanation, so some type of alibi that may or may not be true.
RFID technology radio frequency identification

RFID Technology and Its Use in Asset Protection

RFID technology allows companies to know where in their process any particular asset is, so they can monitor the speed of production, the time of delivery, or any other factor that will help them to see how long their processes actually take—and control assets by knowing where they are at any point in time.
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4 Steps for a Swift and Effective Investigation of Sexual Harassment in Retail

As victims find their voices, behavior that may have remained buried in the past is now more likely to be the subject of complaints and forced into the light.
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Which Retail Loss Prevention Solutions Stand the Test of Time?

Why is it that some product protection technologies have been around and working for decades, while other retail loss prevention solutions only seem to work for a few months before offenders aren’t impressed?

LP People on the Move: April 2019

Professional advancement and building a successful loss prevention career can mean many things to many different people. For some individuals, it may mean reaching...
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Friendly Associates Function as Theft Deterrents

Strong customer service is one of our most effective tools and most proactive means to control theft and other losses on the retail selling floor.
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Interview and Interrogation Training: When Is the Investigation Over?

It's not uncommon for investigators to see the end goal of an investigation as the interview with the accused subject or involved subject.
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Beyond the Usual Inventory Shrinkage Definition: Total Retail Loss

There is little consensus on what constitutes “loss” within the retail world nor how it should be measured. The terms “shrinkage” and “shortage” have been loosely applied to encapsulate some of the areas that generate loss, but they are not terms enjoying a clear and agreed-upon definition across the sector.
help needed in a crisis situation post-incident management

Then What? 7 Tips for Post-Incident Management

Retailers also need a post-incident management game plan for when the waters recede and the immediate threat is squelched. Is your retail organization ready for the “Then what?”

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Get your FREE "Optimizing Your Employee Theft Policy" Guide

Promoting a culture of honesty requires implementing a strong employee theft policy and internal awareness program.

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Get your FREE "What is Loss Prevention?" Guide

Read this report to discover the history of retail security and get a glimpse at the rapidly evolving loss prevention profession.

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Get your FREE "Issues with ORC and Shoplifting" Guide

The safety of store associates, customers, and millions of dollars in potential litigation rely upon understanding these issues.

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Get your FREE "CCTV, Alarms, and Security Training" Guide

This report shows how CCTV/video and alarm systems can enhance the safety and security of retail locations.