Tag: loss prevention

Strong customer service is one of our most effective tools and most proactive means to control theft and other losses on the retail selling floor.

It's not uncommon for investigators to see the end goal of an investigation as the interview with the accused subject or involved subject.

There is little consensus on what constitutes “loss” within the retail world nor how it should be measured. The terms “shrinkage” and “shortage” have been loosely applied to encapsulate some of the areas that generate loss, but they are not terms enjoying a clear and agreed-upon definition across the sector.

Above and beyond your obligations to protect company assets, reduce shortage and enhance profits, you are expected to set an ethical example for others to follow.

As long as a retailer’s doors are open for business, there is risk of of a store robbery. If this is the case, how are we to be proactive in armed robbery prevention?

The Wicklander-Zulawski (WZ) method is a non-confrontational interview that allows the interviewer to build credibility through a brief introductory statement—and then show understanding through rationalizing.

The NRSS indicates that shoplifting accounted for 35.7 percent of the reported shrink in 2017, which is down from 39.3 percent in 2016.

To the extent possible, it’s good to keep high-value assets and critical material separate from employees, but that’s not always practical.

More than lecture, video, or online instruction and pen-and-pencil testing, situational exercises or scenario training provides supervisors with a picture of how ready an officer is to handle an event.

There is no universal secret to professional development success. Still, there tend to be commonalities among LP leaders who gain recognition within their organizations. And they’re not always what you’d expect.