Tag: loss prevention certifications

This International Association of Interviewers interview and interrogation training tip provided by Wicklander-Zulawski, has Dave Thompson, CFI discussing the importance of rationalizing in the third person. When we rationalize with the subject, what we’re doing is we’re allowing them to save face while we’re showing understanding.

This International Association of Interviewers interview and interrogation training tip provided by Wicklander-Zulawski, has Dave Thompson, CFI, discussing the importance of withholding key evidence during an interview or interrogation. The term "withholding" really means keeping the information within the investigative resources. By not releasing that information to your subject, it gives you several advantages in the conversation.

Core competencies and standards of performance have been established by industry leadership and subject matter experts from across the retail loss prevention community to represent the needs and expectations of the profession.

Editor's Note: As we continue to work through the diverse challenges associated with the COVID-19 pandemic, it’s essential that all of us diligently explore...

Establishing a professional growth plan is both an exercise in self-reflection and a process of setting and reaching professional goals.

What we say, how we say it, and what we’re doing when we say it combine to create great messages—or messages that are forgotten...

As is true in almost every profession, along every successful career path there are times when we reflect on where we are and what...

As we travel down our career path, we learn that the road to professional success requires a wide spectrum of skills and experience far...

Understanding how to calculate shrinkage in retail is important. However, understanding why it is important to control these results and how we can impact company profitability by both improving sales and controlling retail shrinkage is the key to success.

When you’re good at what you do, you don’t typically spend a whole lot of time thinking about what your next job might be...