Tag: loss prevention certifications

Understanding how to calculate shrinkage in retail is important. However, understanding why it is important to control these results and how we can impact company profitability by both improving sales and controlling retail shrinkage is the key to success.

When trying to obtain the truth from a dishonest employee or other interview, we typically see five types of lies. Here they are.

On the anniversary of each Pearl Harbor Day, I always think of my first mentor in loss prevention. His name was Lane Cooke, and...

Editor's Note: As we continue to work through the diverse challenges associated with the COVID-19 pandemic, it’s essential that all of us diligently explore...

In the multi-billion dollar thrift store industry, donations of merchandise can be a loss prevention nightmare.

Retailers also need a post-incident management game plan for when the waters recede and the immediate threat is squelched. Is your retail organization ready for the “Then what?”

What does it really mean to excel as a professional? Many of us will attempt to measure the quality of our career in terms...

This International Association of Interviewers interview and interrogation training tip provided by Wicklander-Zulawski, has Dave Thompson, CFI discussing the importance of rationalizing in the third person. When we rationalize with the subject, what we’re doing is we’re allowing them to save face while we’re showing understanding.

This International Association of Interviewers interview and interrogation training tip provided by Wicklander-Zulawski, has Dave Thompson, CFI, discussing the importance of withholding key evidence during an interview or interrogation. The term "withholding" really means keeping the information within the investigative resources. By not releasing that information to your subject, it gives you several advantages in the conversation.

Core competencies and standards of performance have been established by industry leadership and subject matter experts from across the retail loss prevention community to represent the needs and expectations of the profession.