It is rare for an associate to be caught the first time they engage in dishonest behavior. When a person is caught the very first time they steal, it is likely they have been involved in a pattern of theft activity elsewhere. Read More
Tag: investigative interview
Wicklander-Zulawski Awarded Contract by the U.S. Citizenship and Immigration Services for 60 Investigative Interviewing Training Seminars for Each of Next Three Years
Wicklander-Zulawski & Associates, Inc. (WZ) recently announced the company had been awarded a three-year contract by the US Citizenship and Immigration Services (USCIS) to provide sixty (60) training seminars annually. The two-day custom course is designed to provide comprehensive training in multiple interviewing techniques with a focus on obtaining truthful Read More
Investigative interviewing techniques include profiling, anticipating problems, and asking what the fact giver wants to know. Read More
The increase in organized retail crime (ORC) activity has prompted many retailers to invest in tools and technologies to protect their merchandise. Partnerships between the private sector and public law enforcement professionals also help to improve security. But one useful tool is often overlooked in the fight against ORC: the Read More
This is the second in a series of articles where we will discuss lessons that we have learned over the years while interviewing tens of thousands of individuals.
Profile of the Subject
While the word “profile” has some negative connotations, we use it as a generic term to organize our thoughts and Read More
Using threats or promises—whether implicitly or explicitly—in an investigative interview is a questionable practice. Not only does the use of threats or promises to a subject diminish an investigator’s professionalism, but an admission or confession obtained through one of these tactics may be considered untrustworthy or unreliable in criminal or Read More
There are several theories and strategies when it comes to the practice of investigative interview and interrogation techniques. In the past several decades, this industry has undergone several changes and will continue to adapt based on legality and research. It is imperative, however, that all interview or interrogation techniques are Read More
Should investigative interviews of potentially dishonest employees be recorded? Loss prevention executives offered a variety of opinions in the most recent Interviewing column in the July-August 2016 issue of LP Magazine.
In the column, David E. Zulawski, CFI, CFE, and Shane G. Sturman, CFI, CPP, enumerate concerns voiced by LP executives Read More
In this column we will attempt to set the stage for how one might deal with organizational resistance to recording employee interviews. We asked for feedback from a number of loss prevention executives who have had experience with selling the idea of recording investigative interviews of employees suspected of dishonesty Read More