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In situations where a subject reverts to “I don’t remember,” it is generally a means of defending himself without having to admit to participation in a particular act.
Strong customer service is one of our most effective tools and most proactive means to control theft and other losses on the retail selling floor.
As long as a retailer’s doors are open for business, there is risk of of a store robbery. If this is the case, how are we to be proactive in armed robbery prevention?
The NRSS indicates that shoplifting accounted for 35.7 percent of the reported shrink in 2017, which is down from 39.3 percent in 2016.
At first, this may seem like an issue that involves only the retailer. However, the decision to ignore generally accepted cash and merchandise controls has far-reaching implications.
How was I going to secure an admission if I couldn’t look the employee in the eyes, observe his body language, and gauge deception in all the ways interviewers are traditionally trained?
Implementing targeted theft-deterrent strategies depends on consistent record-keeping, organization, and pattern recognition. A data-driven incident management process is the only way to keep pace with an extremely adaptable foe.
EDITOR'S NOTE: Our annual magazine editorial board meeting was held in Philadelphia on October 10-12, 2018. The three-day event was colocated with our friends...
Consider this: restaurant security programs require monetary output for potential safety measures, such as buying and installing CCTV cameras or implementing access systems. Such...
As the industry transitions from bricks and mortar to “bricks and clicks,” the capabilities of existing systems are being stretched thin, and many retailers have not fully integrated the new technology required to manage loss and reduce shrinkage effectively in an omni-channel world.