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The great thing about the enticement question is that we can use it regardless of whether we have any evidence. The wording of the question thus becomes very important.
A common question that comes up in training seminars is: "How the heck do we get that written statement?"
With each topic that you introduce, there might be a little bit of resistance. What do we need to do to decrease resistance? Build more credibility, show understanding, and eventually lead to another assumptive question.
The participatory approach is specifically used when there’s circumstantial evidence or that there’s a possibility that your subject might have an excuse, an explanation, so some type of alibi that may or may not be true.
Professional advancement and building a successful loss prevention career can mean many things to many different people. For some individuals, it may mean reaching...
It's not uncommon for investigators to see the end goal of an investigation as the interview with the accused subject or involved subject.
The Wicklander-Zulawski (WZ) method is a non-confrontational interview that allows the interviewer to build credibility through a brief introductory statement—and then show understanding through rationalizing.
All of us throughout the LP community are proud of the accomplishments of those who have worked hard and earned a new place along their loss prevention career path.
Even though we might ultimately deny a request, we don't want to do so in a way that creates an adversarial relationship with the subject. Think about it like this: nobody likes being told no.
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