Tag: exception reporting
Delivering the Corporate Mission
EDITORS NOTE: Roger Osborne is general manager of store operations at Hollywood Entertainment. He is in charge of the entire Hollywood Video field operations...
Developing Talent at Circuit City
In today’s knowledge and service economy, successful business organizations recognize the importance of on going development, education, and training. But, thoseworthwhile goals are not...
Targeting Shrinkage with a Comprehensive Program for High-Risk Stores
Despite a difficult second half for most retailers, Stage Stores, Inc. achieved solid financial results during fiscal 2002. A weak economy and declining consumer...
Gems of Leadership for Loss Prevention
EDITORS NOTE: Richard Mellor is divisional vice president of loss prevention at Helzberg Diamonds based in Kansas City, Missouri. He assumed this position in...
AAFES Loss Prevention–A Mission with a Challenge
We have the responsibility to be there for our troops—whenever and wherever they go—to ensure they are provided with the goods and services they...
Leveraging People, Technology, and Relationships
The core of this article focuses on the impact of cutting-edge technology and technical analysts working in Hollywood Entertainment’s loss prevention department. However, these...
Getting the Job Done: The Go-To People Inside LP
EDITOR’S NOTE: In each issue of LossPrevention, we have conducted an interview of a senior retail executive. For a different perspective, we decided to...
Stopping Theft with the Click of a Mouse
Detecting internal theft at JCPenney has leap-frogged into the 21st century. Just five years ago, attempting to identify possible fraudulent refunds meant that every...
Retail Refund Fraud and Abuse
In almost every neighborhood, at least one resident is known for “renting” merchandise from stores. Some refund abusers have purchased ticket guns to reattach...
Operational Shrink in Retail: There’s More to LP than Preventing Theft
Since its inception in 1993, the Lowe’s Companies loss prevention and safety department has tailored its programs to identify and respond to losses that...