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2019 National Retail Security Survey Finds Increase in Shrink

Theft, fraud, and losses from other retail “shrink” totaled $50.6 billion in 2018, up from $46.8 billion the year before.
Chris Norris

Interview and Interrogation Training: Enticement Questions

The great thing about the enticement question is that we can use it regardless of whether we have any evidence. The wording of the question thus becomes very important.
security camera, retail theft control

Combating Retail Shrink with AI: Two Case Studies

Whether you are an AI skeptic or an enthusiast, these real-life scenarios illustrate the impact of AI and IoT and demonstrate ways for the retail industry to reimagine their loss prevention strategies with advanced technologies.
bag searching policy

RESEARCH: How Retailers Actually Use a Bag Searching Policy

Employee theft is a major problem for many employers in the United States, coming in at number two on the list of leading causes of inventory shrinkage (behind shoplifting/ORC), according to the 2018 National Retail Security Survey.
tammy clarkvideo

Interview and Interrogation Training: The Letter of Explanation

A common question that comes up in training seminars is: "How the heck do we get that written statement?"
what does a loss prevention associate do

What Does a Loss Prevention Associate Do?

Contemporary loss prevention professionals still maintain responsibility for retail security. But they also must handle employee theft issues, data protection, safety and risk management, inventory audits, legal compliance, and matters related to organized retail crime and fraud.
chris-norris-wzvideo

Interview and Interrogation Training: Developing Admission

With each topic that you introduce, there might be a little bit of resistance. What do we need to do to decrease resistance? Build more credibility, show understanding, and eventually lead to another assumptive question.
chris-norris-wzvideo

Interview and Interrogation Training: The Participatory Interview Video Series

The participatory approach is specifically used when there’s circumstantial evidence or that there’s a possibility that your subject might have an excuse, an explanation, so some type of alibi that may or may not be true.
tammy clarkvideo

Interview and Interrogation Training: When Is the Investigation Over?

It's not uncommon for investigators to see the end goal of an investigation as the interview with the accused subject or involved subject.
chris-norris-wzvideo

Interview and Interrogation Training: What Is the WZ Method?

The Wicklander-Zulawski (WZ) method is a non-confrontational interview that allows the interviewer to build credibility through a brief introductory statement—and then show understanding through rationalizing.

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Get your FREE "Optimizing Your Employee Theft Policy" Guide

Promoting a culture of honesty requires implementing a strong employee theft policy and internal awareness program.

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Get your FREE "What is Loss Prevention?" Guide

Read this report to discover the history of retail security and get a glimpse at the rapidly evolving loss prevention profession.

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Get your FREE "Issues with ORC and Shoplifting" Guide

The safety of store associates, customers, and millions of dollars in potential litigation rely upon understanding these issues.

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Get your FREE "CCTV, Alarms, and Security Training" Guide

This report shows how CCTV/video and alarm systems can enhance the safety and security of retail locations.