Tag: dishonest employees
Interview and Interrogation Training: The Agitated Interviewer
This week’s International Association of Interviewers interview and interrogation training tip from the archives has Dave Thompson, CFI, discussing the effect of an interviewer becoming agitated or aggravated during an interview or interrogation.
Interview and Interrogation Training: Rationalize the Motive, Not the Act
In this week’s WZ / IAI interview and interrogation training tip—one of the most popular in the archives—Dave Thompson, CFI, details discussing rationalization with the subjects, and the content of such rationalization.
Execs Reveal Their Top Retail Security Solutions and Strategies
Sometimes, new retail security solutions or strategies cut costs far beyond what LP was thinking would happen. In other cases, cost savings disappoint. A national study by SDR/LPM looked at this expectation gap.
Interview and Interrogation Training: The Walk to the Interview Room
Sometimes we forget about that all-important time frame and all the things that could go wrong during that two- to five-minute walk. Are we properly preparing our business partners on what to do or say during that conversation?
Interview and Interrogation Training: Seeking Feedback
Often, experienced and confident interviewers tend to ask for less feedback over time. The more interviews they have conducted, the less feedback they request. That's a dangerous combination.
Interview and Interrogation Training: Have You Evolved—Implicit Promises
Interviewers often make an implicit promise or suggestion of leniency, without actually realizing what they're saying. Think about the risks that come along with your go-to lines or phrases.
Shoplifting Continues to Rise – 8 of Past 10 Years, According to the Annual...
Over 432,000 shoplifters and dishonest employees were apprehended in 2017 by just 21 large retailers who recovered over $188 million from these thieves, according...
Interview and Interrogation Training: Have You Evolved—Change of Perspective
Simply put, change of perspective is to allow the subject to see the situation from a decision-maker's point of view. Even though somebody has done something wrong, there are still two different ways to handle that situation: talk about it, or continue to lie about that happening.
The ABCs of Investigating Theft in the Workplace
Few core competencies are as important to senior loss prevention executives as a proficiency in theft investigations. Whether it is knowing when to initiate an investigation, how...
Interview and Interrogation Training: Have You Evolved—Rationalization
Rationalizing and allowing a subject to save face is a very powerful tool. We want to make sure we're doing it the right way. My challenge to you is: have you evolved in the way you deliver and understand the risks and importance of rationalizing with your subjects?