As we all know, a major crisis can arise at any time. It can be natural or man-made, short-lived or having devastating consequences over an extended period, affecting one business or many, and permanently damaging the reputation of some. Read More
Tag: crisis leadership
Overseas travel, particularly business travel, can be seen as glamorous by the uninitiated. In reality, it can be fraught with risk. For those climbing Mount Everest, risk is part of the experience, but for the average business traveler, danger should not be part of the trip. Read More
Many crisis events are, by their nature, impossible to predict. However, the impact they have on retailers can be dramatically curtailed if the organization is prepared and crisis leadership is adequately prepared to manage the resultant disruption. Read More
Loss prevention team duties don’t stop at preventing theft or managing inventory shrink. As evidenced by some of the major news stories of recent years, tragedies and crises in retail are bound to happen–and LP must meet the challenge. Are you prepared?
It would be wise to assume that your competitors are ahead of you. They likely have fusion centers, not emergency operations centers. They are monitoring what Twitter is saying about your company and the crisis real-time. They know the crime trends in neighborhoods, not regions. They have fortified their fusion efforts to link crisis response to messaging with pre-populated statements and frequently asked questions. From a product recall to an industrial accident to a workplace violence incident, they have prepared beyond their peers. My hope is that you and your company move to that category of best practice sooner rather than later. Before 'it' happens to you.Read the full article, “See You in Court,” to learn how loss prevention may become "crisis central" in the event of a disaster, or check out the other articles in the January-February 2017 issue of LP Magazine. Not yet subscribed? No problem – register here for free.
The Chipotle Lesson, the Waffle House Index, and similar Read More
Sure, the headline is meant to grab your attention. But what is more likely is that as a loss prevention leader, your litigation team will eventually send an email request following some tragedy that impacts your company store, distribution center (DC), or regional office. The topic of the email—what did Read More
Two Sundays ago, America remembered 9/11/2001 on its 15-year anniversary. Many anniversaries are celebrated. This one was not. It was a solemn look back to the horror of that day, the 3,000+ people who lost their lives, and the reality of how that one day changed America, and the world, Read More
By Dean Correia
We often talk about business continuity in practical, pragmatic terms. But it’s important to remember that when a crisis hits a company, no matter how well prepared that company is, emotions will run high.
A fire at a company location, a violent incident or a weather catastrophe that hits multiple stores Read More
In the past, retailers considered public demonstrations to be a police matter and relinquished the development of response plans to the local level. Retailers must now recognize that public demonstrations and civil disturbances pose a substantial risk to businesses operating in the affected area, particularly in downtown shopping districts.
At best, Read More
A company’s reputation, developed over many years, can be destroyed in just one day if a major crisis or the communication around it is mishandled. Improper or inappropriate response to the media on site can be the beginning of your company’s worst nightmare. To avoid that, effective crisis communication is Read More