The Quest for Excellence at Saks Fifth Avenue
EDITORS NOTE:Rosamaria Sostilio is vice president of asset protection for Saks Fifth Avenue. She manages the corporate and field organizations and is responsible for...
Boosting Employee Shrinkage and Safety Awareness in the DC Environment
Four major retailers discovered that reducing losses in their distribution centers (DCs) boiled down to one primary challenge—getting associates to take responsibility and accountability...
The Economics of EAS
Specialty apparel and department store retailers are having difficulty expanding  electronic article surveillance (EAS) programs to take advantage of source tagging. Only a few...
Delivering the Corporate Mission
EDITORS NOTE: Roger Osborne is general manager of store operations at Hollywood Entertainment. He is in charge of the entire Hollywood Video field operations...
Developing Talent at Circuit City
In today’s knowledge and service economy, successful business organizations recognize the importance of on going development, education, and training. But, thoseworthwhile goals are not...
Personal Safety While Traveling Abroad on Business
Each year, several hundred thousand men and women take business trips. They travel to virtually every corner of the globe, often to places presenting...
Targeting Shrinkage with a Comprehensive Program for High-Risk Stores
Despite a difficult second half for most retailers, Stage Stores, Inc. achieved solid financial results during fiscal 2002. A weak economy and declining consumer...
Gems of Leadership for Loss Prevention
EDITORS NOTE: Richard Mellor is divisional vice president of loss prevention at Helzberg Diamonds based in Kansas City, Missouri. He assumed this position in...
Managing Response to Protest Campaigns Against Retailers
In the past, retailers considered public demonstrations to be a police matter and relinquished the development of response plans to the local level. Retailers...
Civil Recovery in the Sunshine State
Many people are familiar with civil recovery demands in Florida for $200 and use that amount as requested statutory damages for any civil shoplift...