Confronting a Shoplifter: Do You Know When to Let It Go?
Choosing to show restraint, to allow a shoplifter walk away, and to accept the outcome of loss is a tough decision for an LP professional to make—especially when you're faced with insults, threats, or simply frustration at the perceived injustice.
US Retail Industry, Jobs, and State Economies Impacted by Nearly $369 Billion in Returns
Appriss Retail recently released an analysis of the cost and ramifications of US consumer merchandise returns on retailers, jobs, and state economies. The “2018...
Interview and Interrogation Training: Developing Rapport
Many times, when I conduct training courses, I ask attendees about what makes a good interviewer. A variety of topics, traits, and characteristics often arise, but one response consistently comes forward: the ability to build rapport.
2019 Retail Predictions: From the Rebirth of Brick and Mortar to the Death of...
In 2018, retailers focused more on customer experience and innovation…and won. Here are some of my 2019 retail predictions.
How to Detect Occupational Fraud and Abuse in Your Store
A significant portion of organizations are overlooking the most effective anti-fraud measures, according to ACFE data. For example, proactive data monitoring and analysis is an anti-fraud control measure at just 37 percent of victim organizations.
Deputy Accused of Kidnapping, Sexually Assaulting Shoplift Suspect
 A Michigan sheriff's deputy is accused of kidnapping and sexually assaulting a woman he arrested for shoplifting at the Walmart store in Clio. Deputy...
Retail Industry Leaders Association Launches Ambitious Policy and Operations Agenda for 2019
Today, the Retail Industry Leaders Association, welcomed the 116th Congress by launching an ambitious retail-focused policy agenda for 2019. As the trade association for...
LPM Insider’s Top 5 Shoplifting and Organized Retail Crime Articles of 2018
In 2018, readers were most interested in posts about organized retail crime associations, offender perspectives on self-checkout theft, and the latest research on loss prevention analytics applications.
