Interview and Interrogation Training: Developing Rapport
Many times, when I conduct training courses, I ask attendees about what makes a good interviewer. A variety of topics, traits, and characteristics often arise, but one response consistently comes forward: the ability to build rapport.
2019 Retail Predictions: From the Rebirth of Brick and Mortar to the Death of...
In 2018, retailers focused more on customer experience and innovation…and won. Here are some of my 2019 retail predictions.
How to Detect Occupational Fraud and Abuse in Your Store
A significant portion of organizations are overlooking the most effective anti-fraud measures, according to ACFE data. For example, proactive data monitoring and analysis is an anti-fraud control measure at just 37 percent of victim organizations.
Deputy Accused of Kidnapping, Sexually Assaulting Shoplift Suspect
 A Michigan sheriff's deputy is accused of kidnapping and sexually assaulting a woman he arrested for shoplifting at the Walmart store in Clio. Deputy...
Retail Industry Leaders Association Launches Ambitious Policy and Operations Agenda for 2019
Today, the Retail Industry Leaders Association, welcomed the 116th Congress by launching an ambitious retail-focused policy agenda for 2019. As the trade association for...
LPM Insider’s Top 5 Shoplifting and Organized Retail Crime Articles of 2018
In 2018, readers were most interested in posts about organized retail crime associations, offender perspectives on self-checkout theft, and the latest research on loss prevention analytics applications.
Good Samaritan Pulls Gun; Prevents LPA from Being Stabbed
Authorities are crediting a CCW (Carrying a Concealed Weapon) holder with helping stop the violent assault of a Raley’s loss prevention associate. The incident...
Checkpoint Systems Announces HALO IoT Platform for Today’s Connected Store Environment
Today’s fast-paced retail requires stores to keep up with consumer demand for popular brands and specific fast-moving SKUs. While many Internet of Things (IoT)...
Checkpoint Systems, Supersmart, Bizerba Partner to Provide Comprehensive Secure Frictionless Shopping Experience for...
Checkpoint Systems has announced a partnership with Supersmart and Bizerba Group to provide a portfolio of frictionless/self-checkout retail solutions geared to improve the customer...