Restaurants are Reportedly Being Hurt By Refund Request Scam
A Korean restaurant beloved by influencers and Angelenos has allegedly gone out of business due to fraudulent refund requests from customers who received their...
The Top Spots in Retail Customer Satisfaction Study
The customer experience is crucial to generating sales — online and in-store.
That’s according to The Verint Experience Index, from customer engagement company Verint, which...
E-commerce Grows and Risk Follows. What to Look for in 2021
A core principle in e-commerce security is that more fraud always accompanies more transactions, increasing retailers' risk.
Texas Easing Mask Mandate Puts Retailers in a Tough Spot
Target, Macy’s, Kroger, are among the stores that will continue to require face coverings as chains navigate sometimes contradictory local, state and federal directives...
Man Accused of Dressing as Employee to Steal Merchandise
Police arrested a man they believe has been dressing up as a Home Depot employee and stealing from the franchise across the panhandle.
Panama City...
Grocer Leads in Customer Satisfaction; Overall Retail Satisfaction Declines
Trader Joe’s kept its customer satisfaction score steady during 2020, which is more than most other retailers can say.
Trader Joe’s topped the supermarket industry...
LP Associate Hospitalized after Being Assaulted in Mall
A Middletown man sent a loss prevention officer to the hospital after he assaulted him while trying to steal from a store in the...
The Pivotal Consumer and Retail Technology Priorities for 2021
Strategic initiatives deployed in the first half of 2021 will lead to more aggressive growth in the second half.
Duo Accused in $20K Heist; Charged in Multi-State Crime Spree
Nearly three years ago, a vendor at the Ontario Mall Antiques in Irondequoit noticed that two rings were missing from her display case.
The case,...
Vaccine Shipments Present a Security Challenge Worthy of a James Bond Film
In the coming months, billions of doses of coronavirus vaccines will be dispatched via truck, plane, ship, and rail to hospitals, clinics, and pharmacies...