March - April 2021

With March as National Women’s Month, our March-April print edition features an interview with Meredith Plaxco, vice president of loss prevention and safety for PetSmart, as well as the compelling story of Tracy Walder, author of The Unexpected Spy, who fought terrorism with the CIA and FBI. Plus, we explore the “real” problem of counterfeit merchandise for retailers and consumers. Finally, we analyze the emerging use of autonomous mobile robots in retail.

View the digital flipbook version of the March-April 2021 issue.

Magazine Features

• The “Real” Problem: Knockoffs Are Cheap but Exact a Heavy Price
• The Use of Autonomous Mobile Robots in Retail
• The Unexpected Spy: One Woman’s Journey Fighting Terrorism
• Start with Safety: From Selling Fish to Total Loss with Meredith Plaxco at PetSmart

Editor's Letter

• Retail C-Suite Speak: Seven Imperatives for the Retail Industry

Interviewing

• You Call That a Success? Think Again

LPM Excellence

• LPM Magpie Awards: Paul Jaeckle, Excellence in Leadership
• LPM Magpie Awards: Jessi Dudley, Excellence in Operations

Certification

• Seize Any Opportunity to Learn

Retail Cyber Security

• What You Need to Know about the Cyber-Espionage Attack Linked to Russia
• In Search of a Better Customer Experience, Retailers Create Cyber Vulnerabilities

Technology

• What You Need to Know about the Cyber-Espionage Attack Linked to Russia

Ask the Expert

• One Year Later

Solutions Showcase

• Deter Potential Theft in Store … in Style

Parting Words

• Thoughts on the Pandemic and Groundhog Day