In this week’s WZ / IAI interview and interrogation training tip, Dave Thompson, CFI, discusses the importance of being a good business partner.
Whether you’re in loss prevention, asset protection, human resources, audit compliance, or even law enforcement: when it comes to being a good business partner or good member of the community, you have to think about your role outside the scope of your normal job. Certainly, you have a job descriptions and metrics that you’re reviewed on, but what do you bring to the bottom line? More importantly, are taking the knowledge and experience you have to serve as a mentor and leader in your organization?
Do your operational partners see the value which you bring back to your company or organization? What are you doing outside of your job description to help improve the business and the bottom line? What impact are you making?
This is a good thing to think about and spend some time on self-reflection: “What can I do to become a better business partner? How can I communicate more often? How can I be more aware of other people’s roles in the organization? What can I do to make their jobs easier, make my employees feel safe, make my customers feel safe, and ultimately drive the bottom line?”
Our job is a lot bigger than what we talk about in Step 3 of the Wicklander-Zulawski method. We need to think about what role we play in the bigger picture.
Every loss prevention investigator should strive to enhance their investigative interviewing skills as part of an ongoing commitment to best-in-class interviewing performance. This includes holding ourselves to an elite standard of interview and interrogation training that is ethical, moral and legal while demanding excellence in the pursuit of the truth. The International Association of Interviewers (IAI) and Wicklander-Zulawski (WZ) provide interview and interrogation training programs and additional guidance to investigators when dealing with dishonest employees, employee theft, sexual harassment, policy violations, building rapport, pre-employment interviewing, lying, denials and obtaining a statement.
By focusing on the latest information and research from experts in the field as well as academia, legal and psychological resources, these video tips provide interview and interrogation training techniques that can enhance the skill sets of professionals with backgrounds in law enforcement, loss prevention, security, asset protection, human resources, auditors or anyone looking to obtain the truth.
This post was originally published in 2017 and was updated August 6, 2018.