Interview and Interrogation Training: Types of Cases for Telephone Interviews

This week’s International Association of Interviewers interview and interrogation training tip provided by Wicklander-Zulawski, has Wayne Hoover, CFI discussing types of cases for telephone interviews.

The telephone can be a great resource for conducting interviews, but not the best-case scenario for every interview. It really depends on the type of case. We must consider the value of the information versus the possibility of an unsuccessful interview. Evidence should be considered within the framework of the investigation, the timeliness of responding, the unrealistic probability of success versus the realistic probability of success.

One type of case where the telephone might make sense is when someone is apprehended in the act. The emotional shock of being caught often makes them willing to discuss the issue. Their guilt is absolutely known, and there’s no reason for them not to talk about their involvement. If you’re dealing with a short-tenured employee the amount of money or product that they’ve stolen is generally limited. Having direct evidence, video, or other documents can also speed the process up, so a telephone interview may be the way to go.

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Assessing risk versus benefit and time versus cost will also help determine if the telephone is the proper venue for you using the telephone interview.

Every loss prevention investigator should continuously strive to enhance their investigative interviewing skills as part of an ongoing commitment to best-in-class interviewing performance. This includes holding ourselves to an elite standard of interview and interrogation training that is ethical, moral and legal while demanding excellence in the pursuit of the truth. The International Association of Interviewers (IAI) and Wicklander-Zulawski (WZ) provide interview and interrogation training programs and additional guidance to investigators when dealing with dishonest employees, employee theft, sexual harassment, policy violations, building rapport, pre-employment interviewing, lying, denials and obtaining a statement.

By focusing on the latest information and research from experts in the field as well as academia, legal and psychological resources, these video tips provide interview and interrogation training techniques that can enhance the skill sets of professionals with backgrounds in Law Enforcement, Loss Prevention, Security, Asset Protection, Human Resources, Auditors or anyone looking to obtain the truth.

To learn more about interview and interrogation training and how you can further develop your professional skill sets, please visit or for additional information.



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