Interview and Interrogation Training: The Use of Silence

This week’s International Association of Interviewers interview and interrogation training tip provided by Wicklander-Zulawski, has Wayne Hoover, CFI exploring the use of silence.

Silence in the interview can work. Silence during the interrogation—while considered a technique for many years—can be a very risky proposition. So looking at the interview, how do we use it properly?

Maybe, for example, silence may be used as a subject is telling you what occurred. If you remain silent, the subject may begin to feel uncomfortable and provide you with a little more detail. By the same respect, silence during the interrogation may make us appear uncertain or less confident. If used at the wrong time, it may be used by the subject to help create an answer. However, it may be used during the development stage of the interrogation to help gain additional details…

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Every loss prevention investigator should continuously strive to enhance their investigative interviewing skills as part of an ongoing commitment to best-in-class interviewing performance. This includes holding ourselves to an elite standard of interview and interrogation training that is ethical, moral and legal while demanding excellence in the pursuit of the truth. The International Association of Interviewers (IAI) and Wicklander-Zulawski (WZ) provide interview and interrogation training programs and additional guidance to investigators when dealing with dishonest employees, employee theft, sexual harassment, policy violations, building rapport, pre-employment interviewing, lying, denials and obtaining a statement.

By focusing on the latest information and research from experts in the field as well as academia, legal and psychological resources, these video tips provide interview and interrogation training techniques that can enhance the skill sets of professionals with backgrounds in Law Enforcement, Loss Prevention, Security, Asset Protection, Human Resources, Auditors or anyone looking to obtain the truth.

To learn more about interview and interrogation training and how you can further develop your professional skill sets, please visit or for additional information.

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