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Interview and Interrogation Training: Identifying Operational Issues

This week’s International Association of Interviewers interview and interrogation training tip provided by Wicklander-Zulawski, has Dave Thompson, CFI discussing identifying operational issues or loopholes in the system that can be found during the interview.

Often during our seminars or during training we talk about the importance of substantiating the confession, which involves the who, what, when, where and why for all confessions obtained. But one of the most important things to understand, especially in the retail or business environment, is to figure out what operational concerns existed that created the opportunity for the subject to get away with something in the first place.

If we just continue to conduct interviews, or if we just continue to eliminate or terminate employees who have done the same thing over and over again, we’re really not fixing the root cause. The best way to reduce shrink and increase morale is to fix the root cause and figure out which operational concerns are giving the employees the opportunity to do wrong in the first place.

- Digital Partner -

A great interviewer will not only obtain the confession, but identify the “how.” Being able to figure out how they got away with it and make a global change or impact in the organization really shows return on investment for being such a great interviewer.

Every loss prevention investigator should continuously strive to enhance their investigative interviewing skills as part of an ongoing commitment to best-in-class interviewing performance. This includes holding ourselves to an elite standard of interview and interrogation training that is ethical, moral and legal while demanding excellence in the pursuit of the truth. The International Association of Interviewers (IAI) and Wicklander-Zulawski (WZ) provide interview and interrogation training programs and additional guidance to investigators when dealing with dishonest employees, employee theft, sexual harassment, policy violations, building rapport, pre-employment interviewing, lying, denials and obtaining a statement.

By focusing on the latest information and research from experts in the field as well as academia, legal and psychological resources, these video tips provide interview and interrogation training techniques that can enhance the skill sets of professionals with backgrounds in Law Enforcement, Loss Prevention, Security, Asset Protection, Human Resources, Auditors or anyone looking to obtain the truth.

To learn more about interview and interrogation training and how you can further develop your professional skill sets, please visit or for additional information.

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