Interview and Interrogation Training: Developing a Behavioral Norm

In this week’s WZ / IAI interview and interrogation training tip, Dave Thompson, CFI provides for us the importance of establishing a baseline or behavioral norm of the subject. As we know, behavior is displayed in a variety of ways and could be different based on the person, the context and other immeasurable variables. If an interviewer is attempting to analyze behavior to detect truth, deception, anxiety or other emotions it is imperative that they first establish a behavioral norm. If behavior changes over the course of the interview, especially during times of stress, you can identify that the person may be deceptive or uncomfortable with what you’re talking about. Behavioral cues will be relative to the respective individual, and will vary based off the content of the conversation.

Every loss prevention investigator should continuously strive to enhance their investigative interviewing skills as part of an ongoing commitment to best-in-class interviewing performance. This includes holding ourselves to an elite standard of interview and interrogation training that is ethical, moral and legal while demanding excellence in the pursuit of the truth. The International Association of Interviewers (IAI) and Wicklander-Zulawski (WZ) provide interview and interrogation training programs and additional guidance to investigators when dealing with dishonest employees, employee theft, sexual harassment, policy violations, building rapport, pre-employment interviewing, lying, denials and obtaining a statement.

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By focusing on the latest information and research from experts in the field as well as academia, legal and psychological resources, these video tips provide interview and interrogation training techniques that can enhance the skill sets of professionals with backgrounds in Law Enforcement, Loss Prevention, Security, Asset Protection, Human Resources, Auditors or anyone looking to obtain the truth.

To learn more about interview and interrogation training and how you can further develop your professional skill sets, please visit www.w-z.com or www.certifiedinterviewer.com for additional information.

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