This week’s International Association of Interviewers interview and interrogation training tip provided by Wicklander-Zulawski, has Wayne Hoover, CFI addresses the issue of arguing with subjects.
Some dishonest subjects will try to draw us into an argument, reducing the conversation to a very simple level and lightening their cognitive load so that it’s easier for them to defend. By the same respect we also want to avoid arguing with honest people—which means we’re not listening. This can cause their anger to increase, which can lead to greater issues outside the room if we’re not listening.
Instead, we’re going to remain calm, avoid the argument, and stay focused on our strategy and our plan.
Every loss prevention investigator should continuously strive to enhance their investigative interviewing skills as part of an ongoing commitment to best-in-class interviewing performance. This includes holding ourselves to an elite standard of interview and interrogation training that is ethical, moral and legal while demanding excellence in the pursuit of the truth. The International Association of Interviewers (IAI) and Wicklander-Zulawski (WZ) provide interview and interrogation training programs and additional guidance to investigators when dealing with dishonest employees, employee theft, sexual harassment, policy violations, building rapport, pre-employment interviewing, lying, denials and obtaining a statement.
By focusing on the latest information and research from experts in the field as well as academia, legal and psychological resources, these video tips provide interview and interrogation training techniques that can enhance the skill sets of professionals with backgrounds in Law Enforcement, Loss Prevention, Security, Asset Protection, Human Resources, Auditors or anyone looking to obtain the truth.
To learn more about interview and interrogation training and how you can further develop your professional skill sets, please visit www.w-z.com or www.certifiedinterviewer.com for additional information.