Interface Security Systems, a managed service provider, reported a 37 percent increase in new sales bookings in 2021 compared to the previous year.
The company says that the sales growth was primarily driven by a rapidly changing threat landscape for retail and restaurant chains and their need to find technology-based solutions to address the steep increase in organized retail crime. The industry-wide trend to reduce operational complexity through vendor consolidation was also a growth catalyst for Interface.
Interface’s focus on delivering consolidated solutions spanning physical security, network, voice, and business intelligence helped demonstrate a significant ROI for consumer-facing multi-location enterprises, resulting in improved deal velocity and closure rates.
Aside from the sales growth, other accomplishments for the company in 2021 included a 12 percent increase in its net promoter score; new leadership appointments, including a chief people officer and chief technology officer; and investments in new software technology across the company.
“Interface has a solid foundation of amazing people that deliver innovative managed solutions to our rapidly expanding portfolio of consumer-facing enterprises,” said Brent Duncan, president and COO of interface. “The significant technology investments we have made over the last few years, combined with the strength of our partnerships, give me every confidence that we will continue on this growth trajectory in 2022.”