LPM Insider’s Top 5 Loss Prevention Articles of 2017

Loss Prevention Industry Leader Gary Manson Remembered by Colleagues

Retired Neiman Marcus executive dies at age 73.

By Jack Trlica

The loss prevention industry lost one its strongest leaders with the passing of Gary Manson on February 17 at MD Anderson Cancer Center in Houston, TX, at the age of 73. Manson retired in 2009 as vice president of loss prevention for Neiman Marcus, where he worked for 25 years. His death produced an outpouring of affection from his loss prevention peers, who called him “a legend,” “ultimate professional,” “true gentlemen,” “mentor,” and universally, “friend.”

“I am very saddened over the loss of a true gentleman and friend,” said Jim Lee, executive editor for LP Magazine. “Gary and I go way back to our days with Montgomery Ward. I first met him when he and I were assistant regional directors. Soon after, we both were promoted to regional manager and shared many stories of our challenges and successes. Over the years, I visited with him at Niemen Marcus and shared a seat with him on the NRF loss prevention advisory council. Gary was always the first to volunteer for any new session. While he was an LP professional by reputation, he was a farmer by heart. After his retirement, we shared emails keeping each other up to date on our lives. His messages were always filled with his love for Joan and what the kids were up to. He was a blessed family man, and I will miss him very much.”

Jon Phillips, vice president of LP at Neiman Marcus, who took over for Manson after his retirement, said, “Gary was a mentor to many people and was mine throughout my career. He was always there to guide me and encourage me or give me a nudge when needed. He had an incredible memory for all those little details that he was able to personalize with everyone and truly make them the center of attention. When he retired, he had his daughter, Hannah, make a bracelet for me as a reminder and guiding light with the initials WWGMD (What Would Gary Manson Do). [See image at left.] I see that bracelet every day because I have it attached to my phone. Gary was my mentor, my friend, and my second father. He will truly be missed.”… Read the full article.

Top Apps for Loss Prevention Professionals

LP pros should use these apps to help them stay organized and productive in 2017.

By Kelsey Seidler

Back-to-school season marks a fresh start for everyone, even the loss prevention professional. The influx of composition notebooks, day planners, and freshly sharpened pencils in store displays has everyone thinking about getting a little more organized. This is where your smartphone comes in.

A slew of mobile apps are making the day-to-day lives of loss prevention professionals everywhere a little bit easier. The very best business and travel apps improve productivity and efficiency for busy LP pros who are always on the go. With the thousands of options available, however, it’s sometimes difficult to decide which apps are worth your while and which are a waste of time. The LP Magazine team, with some valuable input from the members of a panel at the 2016 RLPSA event, created this list to get you started… Read the full article.

From Security to Loss Prevention to Retail Asset Protection to Profit Enhancement

Retail loss prevention is a very different world today.

By Bill Turner, LPC

The retail loss prevention industry has seen a pronounced evolution through the years. It is very different today than in the past, and it will continue to evolve. I have been in this business for over 40 years, so I have experienced this evolution firsthand. But until writing a recent series of articles for the magazine, I never thought specifically about the various stages the industry has gone though and the characteristics of each.

When I started out, we were security, and life was pretty simple. There was a distinct “cops-and-robbers” attitude and, in fact, a lot of the security staff was made up of off-duty or ex-cops. It was us versus the bad guys, both internal and external. We caught shoplifters, and some of the more sophisticated departments began to look at employee theft more closely.

But there weren’t many tools in those days. Many retailers still used night watchmen, not remotely monitored alarm systems. Cash registers were manual, and the only investigation tool you had were printed register tapes. Charge sales checks were manually written with “tissue copies” kept in boxes in the audit room in case you needed them. Sales checkbooks were numbered and signed out to individual salespeople so you knew who had book #10026 and so on. And there were no cameras over the registers… Read the full article.

Would a Lost-and-Found Program Audit Find These Problems?

Loss prevention services often entail the care of the items entered into the lost-and-found program.

By Garett Seivold

Some 43.8 percent of loss prevention departments operate a lost-and-found program, according to a survey of 238 executives by SDR/LPM in 2012. Any mishandling or theft of found property while under LP’s control is sure to give the department a black eye and reflect poorly on those in charge. What does it take to avoid that embarrassment? Tight controls that quickly raise red flags of wrongdoing are critical.

Loss prevention staff members often have access to many assets, including found property, so conducting complete personnel screening and hiring honest officers is an important first step. But a retailer can’t put blind faith in individuals in charge of valuables regardless of its background check process. It needs layers of security in case a bad apple is in the batch.

Case in point: In Orange County, CA, prosecutors charged a security officer with grand theft and commercial burglary for his scheme to steal money and other items from the lost and found of the Surf and Sand Resort, a luxury hotel in Laguna Beach… Read the full article.

3 Ways Bloomingdale’s Prepares Its Associates for the Worst

By Chad McIntosh

Retail associates aren’t just dealing with customers anymore. Active shooter and terrorist threats are becoming more common. And apprehensions are becoming more dangerous, as suspects often resist and are frequently armed.

Retail associates aren’t just dealing with customers anymore. Active shooter and terrorist threats are becoming more common. And apprehensions are becoming more dangerous, as suspects often resist and are frequently armed.

Here are three proven strategies to ensure associates have the ability to detect and address security threats, while retaining information and staying engaged throughout training… Read the full article.

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