Customer Aggression and the Impact on Retail Associates | Ep. 71

As a part of our ORCAs in Action January Blitz, we take a closer look at some winning strategies to help keep employees safe in the face of growing aggression and violence in the retail workplace. Psychologist Gethin Nadin talks about the need for every customer-facing team to be more aware of the ways increased customer aggression is affecting employees—and the result of inaction. For retailers struggling to attract and retain employees, understanding the best ways to support employee well-being plays a large role in how we retain quality talent. Find the full recording of the ORCAs in Action podcast here.

Listen to the podcast in the player above or download it from your favorite podcast platform. You may also watch the video version of the podcast below.

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