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Managing Response to Protest Campaigns Against Retailers

In the past, retailers considered public demonstrations to be a police matter and relinquished the development of response plans to the local level. Retailers...

Blockbuster DC Reaches One-Million Hour Safety Goal

On Thursday, March 7, 2002, at 4:30 p.m., the Blockbuster distribution center in McKinney, Texas, accomplished a major goal—one million work hours without a...

If You Don’t Ask, You May Not Find Out

Paul searched the local classifieds and found a job listing that piqued his interest. He called the special number and had a favorable five-minute...

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