Retailers also need a post-incident management game plan for when the waters recede and the immediate threat is squelched. Is your retail organization ready for the “Then what?”
Addressing disruptive customer behavior and de-escalation training efforts have become a topic of great interest to retailers amidst growing concern over the challenges and opportunities for safety in retail stores, especially in light of our current circumstances. Here are some tips for your employees.
Download this 34-page special report from Loss Prevention Magazine about types and frequency of violent incidents, impacts on employees and customers, effectiveness of tools and training, and much more.