Safety

Crises often bring out the best in people, but they also cause anxiety and frayed nerves. Even after retail returns to “normal,” there may be lingering personnel issues that managers will need to monitor.

7-Eleven has donated 1 million masks to FEMA to aid the medical community who are tirelessly battling the coronavirus pandemic.

A recent class-action lawsuit accuses a major US retailer with purposely cluttering aisles to increase sales. That may or may not be true. Research does show that poor housekeeping invites theft and increases injuries to store employees and customers.

In an LPM webinar Friday, retail executive Todd Hooper offered a first-hand account of how the response has unfolded in Spain, along with suggestions for improving the US response. This post summarizes the discussion and provides links to the recorded webinar and podcast.

While some companies had to shut their doors either by choice or by mandate, every retailer is affected by this unprecedented global event. There are a number of steps retailers can take, however, to prepare for the unknown as well as protect themselves, their associates, customers, and communities during an emergency event.

The impact and challenges of the current travel restrictions on managing retail stores, field LP teams, and what communications measures are in use.

LPM is providing this one-page infographic with basic information about recognizing the symptoms of the COVID-19, ways to prevent infection, and what to do should someone become infected. Download it for free to share with your team.

A national quick service restaurant has become the subject of a class action that alleges it failed to take steps to prevent customer-facing staff...

A new study indicated that the coronavirus could impact over 5 million businesses worldwide. Eighty-seven percent of USA companies with operations in China expect the outbreak to negatively impact revenue. Of that number, 24% expect declines of 16% or more. The impact on retail could be significant.

In a year of otherwise encouraging safety injury data, the retail sector was called out for being the nation’s only industry to see an increase in the number of injuries in 2018. Retail sales personnel are the most injured.