Nobody has a definitive estimate of the dollar impact of ORC, but retailers will tell you that it has a major impact not only on their fiscal bottom line but also on the safety of store associates and consumers.
We recently met with leaders from CVS Health, Rite Aid, and Walgreens who are directing the efforts against ORC to get their insights into the current challenges.
The National Fraternal Order of Police sent a letter to Congress urging them to support the Integrity, Notification, and Fairness in Online Retail Marketplaces (INFORM) for Consumers Act.
Incisiv and Newmine have launched the Retail Returns Prevention Playbook, which addresses retail’s urgent need to minimize returns to improve top-line growth and customer satisfaction.
Finding and following trails of money as it flows through legal and illegal channels is critical to identify the network, build the case, and ultimately dismantle the ORC operation.
Download this 34-page special report from Loss Prevention Magazine about types and frequency of violent incidents, impacts on employees and customers, effectiveness of tools and training, and much more.